The Advisors of Rubi-Ka - General Information & FAQ

ARK Bug Hunters

The Bug Hunters is a department of the Advisors of Rubi-Ka who labour to locate, identify, and report content within Anarchy Online which may not be Working as Intended™. Members of the ARK Bug Hunters can most commonly be found on the AO TestLive server, where future content is made available to be tested, explored and broken. It is through the efforts of those who frequent the TestLive server that many issues are found and fixed long before they could have disrupted the experiences of players of the Live servers.

With all of that being said, however, there are still many issues which go undetected and make it to the Live servers. While no system will ever be able to resolve all flawed content, it is something we will always strive for. To that end, the ARK Bug Hunters would like to invite anyone willing to aid in our cause of making AO bug-free to come visit the AO TestLive server.

Reporting a Bug

There are a number of methods in which to notify the appropriate parties should a Bug be discovered:

  • Forums Report:
    Bugs: Report a Bug
  • Inform a Green Name on the AO TestLive server.
  • Send a /petition
    Note: Be sure to clearly indicate if you are reporting a Bug or an Exploit.
  • Customer Service Website

Reporting a Possible Exploit

There are two methods to Report a Possible Exploit, whether it is an ongoing situation you see happening on live which you think needs immediate attention, or whether there is something you have heard about and wish to report:

Anarchy Online TestLive Server

The AO TestLive server is where to go in order to test new content before it hits Live. Get a head start on the rest of the AO population by challenging new raid encounters, acquiring new loot, or testing out new game mechanics before anyone else. Throughout the process of trying new AO content, please feel free to provide any feedback or information on bugs/exploits to the appropriate personnel. As an added incentive for reporting issues before they reach Live, players are rewarded with points that may be redeemed for in-game items.

In addition to encountering new content, TestLive also gives players opportunities to speak directly with the various Funcom personnel who frequent the server. Members of the AO Development and Quality Assurance teams have been known to visit TestLive, as well as the ARK Bug Hunters. Be sure to visit ICC and see who is online.

A few quick notes to those who plan to visit TestLive for the first time:

  • ICC is where you will find most of the online population. Please only contact FC/ARK personnel if they are in ICC, otherwise they may be preoccupied.
  • Please chat on Social, not on Global. Global is reserved for FC/ARK announcements.
  • Remember to save early, save often.
  • Feel free to ask any Council of Testers member for buffs, trade-skills, or “Starter Packs.”
  • Visit TestLive on the last Sunday of every month for our monthly GSP party: MMOATP.
  • Be sure to pay attention to the Testlive MOTD and the Testlive Discussion forum to remain aware of any important server information.

Welcome to Testlive

For more information on TestLive and how to get started, please review this thread on the subject. If you would like to learn more about TestLive or the ARK Bug Hunters, please come visit us on TestLive.