The character can't move

Game mode: Online official
Type of issue: Bug
Server type: PvE-Conflict
Region: 1214

[Describe the bug here]

official server 1214! my character cannot walk inside the castle when he tries to move, he throws him backwards. Please help solve this problem! On the street, the character moves without problems, but not in the castle.

besides, resources are not retrieved, other problems have not yet been discovered, since there is no possibility to move.

CS EDIT: Topic closed as issue has been solved.