The character disappeared after the update

[kaiseray]

@DanQuixote

@kaiseray

@kaiseray

I guess I’ll submit the 12th ticket

^this infers I am submitting a new ticket, I believe.

It implies you would be submitting a new ticket. However - it does not state anywhere that you had already submitted a ticket SPECIFICALLY FOR THE DLC ISSUE, or that you would be doing so. Every answer you have given me always focused on the missing character issue, and suggested that was what you had centred your tickets on.
You even immediately quote where I made exactly this point.

That was a direct reply to you telling me to make a separate ticket for the dlc content missing, thought that would imply I was making a new ticket in regards to what you asked me to make which during the course of the thread became past tense once it was submitted… I am confused as to why this is confusing.

@DanQuixote

Not getting the automated replies is a problem. But also, the fact that your first reply to any email they have sent was earlier this week, suggests that may be the reason it took until now for you to get an official response.

Elaborate pls?

@DanQuixote

@kaiseray

Yes; When I was checking before I bought the full savage frontier pack all I had was the barbarian edition through steam.

Did you also validate the game files?

Yes many times, even did a few wipes and reinstalls.

@DanQuixote

@kaiseray

Don’t see the Tarum stuff even though that was still accessible.

Did you buy the ‘Treasures of Turan’ DLC or did you buy some of the Turanian stuff from the bazaar. These are two different things. If Steam is functioning properly, it should be impossible for you to have access to a DLC that is not checked in the ‘manage my DLCs’ tab on steam. Bazaar stuff is different however - that operates on a different system and is not a part of the old DLC system.
It is quite important for your ticket that you get this right and communicate about the right one, or they won’t be able to help you, because they will direct you to the wrong solutions (or check their records and see that you did not buy what you are saying you did - because you would be saying the wrong one).
If the stuff that you had previously bought was from the Bazaar and was not actually DLC, then the reason you might lose access to it could be a problem with Funcom Live Services.
Alternatively, if you cannot remember having bought it at all and just had some pieces - they may well have been DLC pieces that someone on the server previously gifted you (because that was possible with the old DLCs, but not with the newer bazaar stuff).

Turam stuff was definitely through the bazaar as was the pictish and aesir sets.

@DanQuixote

Alternatively, if you cannot remember having bought it at all and just had some pieces - they may well have been DLC pieces that someone on the server previously gifted you (because that was possible with the old DLCs, but not with the newer bazaar stuff).

hmm I’m not 100% sure if it was gifted or not, the bank statements would most likely only be for the purchase of cromcoins and then I later grabbed the items through the bazaar as well. I sent a statement request with my bank for anything to do with Funcom and I am waiting to hear back. I did get a reply requesting any receipts, I’m thinking the purchase for x amount of coins then a screenshot of how many coins I have left would suffice. Other than a thank you message in game (which I did not screenshot back then because who does?) before enjoying the purchase.