we honestly should get more vocal about this, if our tickets aren’t going to get anything done, I’m tilted enough to shame them publically until they at the very least get our dlc content back.
Bad enough so many characters are missing and they are silent about it, but my server has been having so many issues and even going down and being off the server list for days in a row after days of ping issues and restarts that a couple people are temporarily playing on another server. Feels like the game was seemingly better after update except for the deleted character for some and then got really broken. At this point it seems they don’t really care.
there is a whole lot more than just missing characters and dlc. See the mega thread, that thing grew 20x after the update.
so what’s your plan at this point? I added a warning to my review on steam.
We gave up, they replied saying they couldn’t do anything so I told my buddy he might as well make a new character because we weren’t going to get back all our thralls and materials that were with his character. Maybe at some point they will readd something that shows which servers you have characters on. Possibly they got sent to the wrong server? Very frustrating though, they forced us to merge and we followed their steps. Don’t worry all your stuff will merge to the new server with your character that you packed up. Then they lose the character in the process somehow, I don’t get it
I personally think THEY win if we give up. I say drop negative reviews not recommending anything the company makes because of this incident at the very least. Give people fair warning their dlc and characters maybe lost because of their incompetence and zero care for the players. Maybe the embarrassment of the consequences of their actions will get them to make right to us somehow.
I don’t recommend dropping reviews claiming your DLC can be lost, as that would be potentially libellous. You should still have access to your DLCs if you just create a new character - they are tied to your account, not to your character.
Be upset about the lost characters - that is entirely reasonable, but it’s not a good idea to make false claims about losing paid content that has not been lost.
I literally do not have access to the same missing dlc on my other characters(that’s how I found out they are missing). How else would you describe lost/missing dlc? Unaccounted for?
Thankfully there is a steam summer sale, so at least repurchasing the savage frontier will only be that of a coffee. They can refund me later if/when they restore it. I have base repairs to make on the only server they didn’t delete my character on.
Edit: rebuild* looks like i got foundation wiped.
In that case, as I have alreadu explained to you - you need to put in a ticket specifically about your DLCs being missing - under the ‘purchases’ tab. They tend to take those sorts of reports much more seriously.
Don’t re-buy. There is no reason to assume they will refund you if you choose to spend money a second time.
Also - Savage Wilds is a mod, not a DLC. And is only available for UE4, not UE5.
I already told you I submitted the ticket… See below:
end quote from elsewhere
frontier… I meant savage frontier obviously. How does one buy a mod? (On the bright side, learned of a mod that might be worth looking into, so thanks for that). I have no reason to assume they will do anything to restore my account content. They ignored me and others tickets for a month already, ignored my other purchase issue tickets before, and they basically told me there was nothing they can do already. What other choice do I have if I want to play with the content in question? Especially when there is a summer sale rn and I’m getting the entire packs instead of the single armor/weapon bundles they sell for cromcoins on the bazaar for the same price?
I don’t understand what DLC has been lost? DLC is account bound.
Please explain.
Thought I found something, but that was back in 2020, so probably not relevant today.
That post is from 2020, so is nothing to do with current issues.
Edit - you spotted that while I ws typing the rest of this.
And that does not anywhere say that you submitted a ticket specifically about the DLCs, or that you selected ‘purchases’ as the topic. If you have previously done that then you should also follow up on it - when you submitted the tiecket (only about the DLCs, not also about the missing character - as I’ve explained they need to be submitted separately) - you should have received an automated reply telling you the ticket had been received - did you receive that? Then you should reply to that email and make clear that you want the issue dealt with - there is a history of tickets being closed if people do not respond to the automated email reply.
That was what was confusing me… (FYI - Savage Wilds is a full map mod, with its own dungeons etc - but, as I mentioned, only available for the UE4 version of the game. It’s pretty much the premier map mod - well worth a go if you want to go back to UE4 at some point. You’ll even be able to find youtube guides for it - I’m pretty sure Kiahonfire did quite a bit of content on it back when it came out.)
It is up to you if you want to buy DLCs again (I certainly agree they are far better value than the bazaar…). I’m just trying to warn you that there is no guarantee that they will refund you at some point if you choose to buy things you already own (and should have access to but currently don’t because of some fault).
On that note - I assume you have already tried the obvious things - validated the game files through steam, and checked under ‘manage my DLCs’ that all the boxes are checked as they should be?
As are characters, no?
Some armor/weapon I got from the weekly rotating bazaar back in I think 2022-2024ish (early 2025 latest). It was something for the Pictish, Aesir, and Turam sets for cromcoins but I don’t recall the exact name. I only had access to the Turam stuff when I checked via my character on 1539, which was my only character to not get deleted in the update.
Characters, not exactly. They’re server specific aside from transfer. It’s like copying the data and placing it on another. Otherwise the characters don’t follow your account, your account follows them.
DLC and black lotus bazaar items are account bound so you can use them on multiplayer (official or private), singleplayer or co-op. The same goes for special event items and twitch drops.
Narrowing it down though, are you able to see other DLC/BLB items? Can you determine when you purchased them? Are they in your knowledge?
Sometimes, for some stupid reason, your access becomes unlinked.
Either way, since you submitted a ticket under Purchases it means it is in their system to look. I know you’ve already been patient for the character issue so I’m not going to tell you to be patient for the purchase ticket as well, but perhaps a few other things to consider.
So Deleritas might be onto something that they copied the characters to the wrong server?
Yeah, I still had access to some Turam stuff but the Aesir and Pictish stuff was missing. I mean the caviat is I bought the Savage Frontier pack and now have the entire pack with the purchase today instead of just one of the armor set plus a weapon or two maybe (don’t fully recall tbh, but I recall the theme)
^this infers I am submitting a new ticket, I believe.
I very rarely get the automated reply to a ticket, but always make sure to include additional info when I do. The first reply I got to any ticket was the 7th ticket which was also the 3rd ticket about the missing character earlier this week.
Yes; When I was checking before I bought the full savage frontier pack all I had was the barbarian edition through steam. Don’t see the Tarum stuff even though that was still accessible.
Yes they indeed may be on to something
It implies you would be submitting a new ticket. However - it does not state anywhere that you had already submitted a ticket SPECIFICALLY FOR THE DLC ISSUE, or that you would be doing so. Every answer you have given me always focused on the missing character issue, and suggested that was what you had centred your tickets on.
You even immediately quote where I made exactly this point.
Not getting the automated replies is a problem. But also, the fact that your first reply to any email they have sent was earlier this week, suggests that may be the reason it took until now for you to get an official response. (And once again that was for the missing character issue, not the DLC issue. As I keep explaining, that has to be reported separately.)
Did you also validate the game files?
Did you buy the ‘Treasures of Turan’ DLC or did you buy some of the Turanian stuff from the bazaar. These are two different things. If Steam is functioning properly, it should be impossible for you to have access to a DLC that is not checked in the ‘manage my DLCs’ tab on steam. Bazaar stuff is different however - that operates on a different system and is not a part of the old DLC system.
It is quite important for your ticket that you get this right and communicate about the right one, or they won’t be able to help you, because they will direct you to the wrong solutions (or check their records and see that you did not buy what you are saying you did - because you would be saying the wrong one).
If the stuff that you had previously bought was from the Bazaar and was not actually DLC, then the reason you might lose access to it could be a problem with Funcom Live Services.
Alternatively, if you cannot remember having bought it at all and just had some pieces - they may well have been DLC pieces that someone on the server previously gifted you (because that was possible with the old DLCs, but not with the newer bazaar stuff).
That was a direct reply to you telling me to make a separate ticket for the dlc content missing, thought that would imply I was making a new ticket in regards to what you asked me to make which during the course of the thread became past tense once it was submitted… I am confused as to why this is confusing.
Elaborate pls?
Yes many times, even did a few wipes and reinstalls.
Turam stuff was definitely through the bazaar as was the pictish and aesir sets.
hmm I’m not 100% sure if it was gifted or not, the bank statements would most likely only be for the purchase of cromcoins and then I later grabbed the items through the bazaar as well. I sent a statement request with my bank for anything to do with Funcom and I am waiting to hear back. I did get a reply requesting any receipts, I’m thinking the purchase for x amount of coins then a screenshot of how many coins I have left would suffice. Other than a thank you message in game (which I did not screenshot back then because who does?) before enjoying the purchase.