# The game crashes when playing

**URL:** <https://forums.funcom.com/t/the-game-crashes-when-playing/217908>\
**Category:** Metal: Hellsinger\
**Tags:** bug\
**Created:** [January 19, 2023, 8:00pm UTC](https://forums.funcom.com/t/the-game-crashes-when-playing/217908 "2023-01-19T20:00:12Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![WolfBlack](https://avatars.discourse-cdn.com/v4/letter/w/5daacb/32.png) [@WolfBlack](https://forums.funcom.com/u/WolfBlack)\
**Post date:** [January 19, 2023, 8:00pm UTC](https://forums.funcom.com/t/the-game-crashes-when-playing/217908/1 "2023-01-19T20:00:12Z")

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Even though the game has been updated with a patch fix, the crashes continue,  
no matter what level you play or on what difficulty, the game crashes at any time

I start the game all normal, I start a level all normal, you start playing for a moment, and at any random moment the screen freezes and the game closes, the reinstallation, update, system update, of the graphic system has already been carried out and still not the problem is solved

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**Author:** ![Caroll](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/caroll/32/128898_2.png) [@Caroll](https://forums.funcom.com/u/Caroll)\
**Post date:** [January 20, 2023, 8:36am UTC](https://forums.funcom.com/t/the-game-crashes-when-playing/217908/2 "2023-01-20T08:36:37Z")

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Greetings from Hell!

Thank you for your report. Can you share with us from what store you purchased your copy?

We await your reply.

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<div class="post-metadata">

**Author:** ![WolfBlack](https://avatars.discourse-cdn.com/v4/letter/w/5daacb/32.png) [@WolfBlack](https://forums.funcom.com/u/WolfBlack)\
**Post date:** [January 20, 2023, 7:27pm UTC](https://forums.funcom.com/t/the-game-crashes-when-playing/217908/3 "2023-01-20T19:27:55Z")

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the game was purchased on steam PC

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<div class="post-metadata">

**Author:** ![Caroll](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/caroll/32/128898_2.png) [@Caroll](https://forums.funcom.com/u/Caroll)\
**Post date:** [January 23, 2023, 8:57am UTC](https://forums.funcom.com/t/the-game-crashes-when-playing/217908/4 "2023-01-23T08:57:51Z")

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Greetings,

Thank you for getting back to us. Can you please share your log files with us?

You can find it by following:

```auto
C:\Users\USERNAME\AppData\LocalLow\TheOutsiders\Metal

```

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

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**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\
**Post date:** [January 30, 2023, 8:58am UTC](https://forums.funcom.com/t/the-game-crashes-when-playing/217908/5 "2023-01-30T08:58:07Z")

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Closed on January 30, 2023, 8:58am UTC

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