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I downloaded the game client on my wife’s computer and this is the message I got, I know the severs are up so what is the problem?

Did you try contacting the Support: http://help.funcom.com/ or get on the live chat: http://livechat.funcom.com/ about it.
That’s to my knowledge best to spots for not-ingame support/issues.

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In the SWL install Folder there is a file named “dxwebsetup.exe”

Had this once in TSW after a new installation of my OS, after executing this .exe the game worked.

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