Welcome to the forum fellow exile. Did you try to gather evidence and submit a ticket to Zendesk? https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://funcom.zendesk.com/hc/en-us&ved=2ahUKEwiw9JSF--KGAxUHavEDHd6HBmAQFnoECBYQAQ&usg=AOvVaw2TNvkgt7fZzUwF6NFkTjBV