There's a lack of hitbox being detected a lot recently

While trying to get some thralls for my wheel of pain I’ve noticed that far too often I’m swinging (point blank) and there’s no hit registering for me but the npc is having no issues striking back. Also is there a recommended technique for newbies? IE does a shield have any effect or wasted effort in defense?

Also let us make tags thanks as if others are commenting on this I didn’t see any.

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