They technically don’t need more information, so long as you give a location and the description of the infraction, as well as screenshots of said infraction. That’s a false statement and if they told you that, it’s their way of trying to narrow it down. It basically just helps them to avoid removing any nearby bases, though that’s unlikely to happen unless said bases are in violation as well—in theory. I’ve heard that happen before, but I believe it’s pretty rare. Now the main issue is that it can take a month or so, with weekly/bi-weekly follow-ups to ensure they know you’re still in need of action.