Took the money, but the premium is not provided! Support is not responding for a week! Shame!

29.11.2019 I paid for a month of subscription, the money was taken from me, but the premium account was not activated! Several days have already passed, and the accepted payment is visible in the personal account. Please activate me urgently premium and credit a few days over when the paid service is not provided. Please do it urgently! Paid time goes, and premium does not work! My Account Name is . Reference payment 123191498.
Or return the money, or unfreeze the premium, adding those days when it did not work!
Thanks.

Hi,

Sorry to hear you’re having issues with your payment. Unfortunately posting about it on the forums will not speed up the process. We understand wait times are long and we appreciate your patience while we work to answer your requests. Thank you!