Greetings Extendo!
Thank you for reaching out to us.
Our team will investigate this issue in our dedicated servers and make sure to fix it as quickly as possible if they are present there.
In the meantime, because you are reporting it happening in a private server, we we would advise you to join the Admins United Discord (also referred on: Admins United: Conan - Discord for Server Admins! ) as this discord includes other admins that can also assist you Extendo.
Continue conquering the lands!