# Transfer character not working

**URL:** <https://forums.funcom.com/t/transfer-character-not-working/192596>\
**Category:** Xbox Bug Reports\
**Created:** [April 29, 2022, 5:26pm UTC](https://forums.funcom.com/t/transfer-character-not-working/192596 "2022-04-29T17:26:34Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Manu](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@Manu](https://forums.funcom.com/u/Manu)\
**Post date:** [April 29, 2022, 5:26pm UTC](https://forums.funcom.com/t/transfer-character-not-working/192596/1 "2022-04-29T17:26:34Z")

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**Game mode:** _[Online official]_  
**Type of issue:** _[Bug]_  
**Server type** : _[PvE]_  
**Region:** _[Europe]_  
**Hardware:** _[Xbox one S and Xbox series S]_

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## Bug Description:

I transferred my character from pve server #2000 but couldn’t import it on #7004

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## Steps to Reproduce:

1. Transfer on server 2000
2. Import on 7004
3. Error serialization token
4. Import button disappeared
5. Sent a ticket on zendesk #45656

Anyone knows what is the average waiting time?

Thanks.

They answered today may 2nd and recovered my character.  
Tyvm

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**Author:** ![jmk1999](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/jmk1999/32/133879_2.png) [@jmk1999](https://forums.funcom.com/u/jmk1999)\
**Post date:** [April 29, 2022, 9:49pm UTC](https://forums.funcom.com/t/transfer-character-not-working/192596/2 "2022-04-29T21:49:05Z")

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Instantly. I lost one of my characters and they were never able to recover it. After like 5 or 6 attempts, they passed the ticket off to the development team and I never heard from them again. I’m just giving up since they clearly couldn’t fix the issue.

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**Author:** ![Pliskin](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/pliskin/32/85586_2.png) [@Pliskin](https://forums.funcom.com/u/Pliskin)\
**Post date:** [May 2, 2022, 9:42am UTC](https://forums.funcom.com/t/transfer-character-not-working/192596/3 "2022-05-02T09:42:05Z")

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Greetings Exile,

In order for us to help you, could you please send us a [Zendesk ticket](https://funcom.zendesk.com/hc/en-us/requests/new) with your information?

Thanks in advance.

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**Author:** ![Pliskin](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/pliskin/32/85586_2.png) [@Pliskin](https://forums.funcom.com/u/Pliskin)\
**Post date:** [May 2, 2022, 9:42am UTC](https://forums.funcom.com/t/transfer-character-not-working/192596/4 "2022-05-02T09:42:09Z")

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