# Transfer Issues **URL:** \ **Category:** Xbox Discussion\ **Tags:** help, pve\ **Created:** [April 19, 2022, 5:47pm UTC](https://forums.funcom.com/t/transfer-issues/192074 "2022-04-19T17:47:35Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Tmlove72](https://avatars.discourse-cdn.com/v4/letter/t/eada6e/32.png) [@Tmlove72](https://forums.funcom.com/u/Tmlove72)\ **Post date:** [April 19, 2022, 5:47pm UTC](https://forums.funcom.com/t/transfer-issues/192074/1 "2022-04-19T17:47:35Z")
Is there a way to fix transfers? On my private servers I have them whitelisted with IP address entered. We were able to transfer one day then 4 days later one of my players was unable to transfer due to error message then message said server not whitelisted. I had to roll server back so player could get his character and inventory back. What the hell is the issue. This is a pain when you cant transfer between two private servers. ---
**Author:** ![Dana](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/dana/32/79217_2.png) [@Dana](https://forums.funcom.com/u/Dana)\ **Post date:** [April 20, 2022, 7:14am UTC](https://forums.funcom.com/t/transfer-issues/192074/2 "2022-04-20T07:14:29Z")
Hi @Tmlove72 If you are experiencing issues with character transfers, please make sure you reach out to our team over on [Zendesk](https://funcom.zendesk.com/hc/en-us). You can read more about that here: [How to report an issue with Character Transfers](https://forums.funcom.com/t/how-to-report-an-issue-with-character-transfers/189834) ---
**Author:** ![Dana](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/dana/32/79217_2.png) [@Dana](https://forums.funcom.com/u/Dana)\ **Post date:** [April 20, 2022, 7:14am UTC](https://forums.funcom.com/t/transfer-issues/192074/3 "2022-04-20T07:14:32Z")
Closed on April 20, 2022, 7:14am UTC