# Unable to access items bought using Crom Coins or earned using the Battle Pass

**URL:** <https://forums.funcom.com/t/unable-to-access-items-bought-using-crom-coins-or-earned-using-the-battle-pass/243824>\
**Category:** PlayStation Bug Reports\
**Tags:** ps4, bug\
**Created:** [November 4, 2023, 3:11am UTC](https://forums.funcom.com/t/unable-to-access-items-bought-using-crom-coins-or-earned-using-the-battle-pass/243824 "2023-11-04T03:11:08Z")\
**Posts on this page:** 1\
**Showing post:** 4

<div class="post-metadata">

**Author:** ![Caroll](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/caroll/32/128898_2.png) [@Caroll](https://forums.funcom.com/u/Caroll)\
**Post date:** [November 6, 2023, 9:58am UTC](https://forums.funcom.com/t/unable-to-access-items-bought-using-crom-coins-or-earned-using-the-battle-pass/243824/4 "2023-11-06T09:58:06Z")

</div>

Greetings Exile,

Thank you for reaching out to us. Please [submit a ticket to our Help center](https://funcom.zendesk.com/hc/en-us) so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great week!

---

_[View the full topic](https://forums.funcom.com/t/unable-to-access-items-bought-using-crom-coins-or-earned-using-the-battle-pass/243824)._