Unable to login since last server shutdown

Prester · 2022-10-24T01:52:50.913Z

I’ve been unable to connect to the authentication server since the last shutdown (22 Oct I think?). There’s nothing wrong with my connection and it’s not a firewall issue. Anyone else having this problem?

Polin · 2022-10-24T02:48:16.626Z

Are you on steam client or standalone?

Prester · 2022-10-24T04:34:06.961Z

Steam client

Polin · 2022-10-24T04:39:54.318Z

Steam version uses steam authentication so it’s not on funcom’s end. I’m on steam and it works fine for me. I would suggest trying VPN and see if it changes.

Prester · 2022-10-24T04:48:51.798Z

Thanks I’ll try that. It was working fine until a couple of days ago so hopefully this helps - I’ll check it out.

Prester · 2022-11-07T22:47:40.034Z

Update on this if anyone else is having the same issue or has a possible solution. I was able to connect to the authentication server ONCE very briefly (to the point of character selection) and since then I haven’t been able to connect at all. Things I have tried:

VPN
turning off all antivirus/firewall
resetting my connection
using a different internet connection (at another house)
uninstalling and reinstalling the Steam version
installing the standalone version

I’ve opened a ticket but from what I’m seeing it’s unlikely to get a response. I’m giving up at this point but thought I’d put this here just in case anyone has any other suggestions. Super frustrating as I love this game and it was working perfectly until a few weeks ago.

rephaim · 2022-11-08T07:40:09.493Z

It sounds like you narrowed down the problem to being local since neither server worked. Check HOSTS file?

Polin · 2022-11-09T11:59:20.330Z

Well the problem is clearly not with servers, it’s either with your machine or ISP. Short of checking firewall rules and hosts files and such, the ultimate test would be to run the game from a different system on the same pc.

I suppose you could theoretically make a virtual machine install of another windows, mount the drive SWL is installed on and try launching from that. I have pretty much no knowledge on how to do that however.

armored_scooter · 2022-11-09T13:03:36.651Z

Have you tried installing Funcom’s client instead? It’s not linked to Steam, so that may help.

Prester · 2022-11-09T13:10:25.562Z

Thanks everyone for your suggestions - I very much appreciate you taking the time! I’m not sure how to address/implement anything else though. My hosts file is the original file as far as I can tell.

Looks like it’s a local problem I don’t know how to fix, so I’m kinda stuck. Thanks again for your help!

Prester · 2022-11-09T13:11:08.236Z

Yes I have - unfortunately it gave me the same problem.

Katelin · 2022-11-11T16:28:44.262Z

Can you post a screenshot of the actual text of the error? Is it just “unable to connect to the authentication server” or anything else with it?

Prester · 2022-12-28T01:35:17.185Z

If anyone else is having this issue I have found the problem - it’s the VPN! Switching it off resolves the issue. I could cry.

I have no idea why, but my VPN (provided through Norton) prevents the game from connecting. I’ve had a VPN for years and never had an issue so I couldn’t say why it’s suddenly become a problem.

Thanks everyone for your suggestions and I hope this is useful to someone else at some point!

system · 2023-01-04T03:35:29.542Z

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