# Unable to login to game .Steam online services are unresponsive

**URL:** <https://forums.funcom.com/t/unable-to-login-to-game-steam-online-services-are-unresponsive/174672>\
**Category:** PC Bug Reports\
**Tags:** steam, bug\
**Created:** [July 31, 2021, 4:40am UTC](https://forums.funcom.com/t/unable-to-login-to-game-steam-online-services-are-unresponsive/174672 "2021-07-31T04:40:16Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ykajun](https://avatars.discourse-cdn.com/v4/letter/y/c57346/32.png) [@ykajun](https://forums.funcom.com/u/ykajun)\
**Post date:** [July 31, 2021, 4:40am UTC](https://forums.funcom.com/t/unable-to-login-to-game-steam-online-services-are-unresponsive/174672/1 "2021-07-31T04:40:16Z")

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Game mode: Single-player  
Type of issue: Bug  
Server type: PvE  
Region: [Asia]  
Mods?: No  
Edition:Steam

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## Bug Description:

Unable to login to Funcom. My computer is win10 operating system.The following is the running log：

```auto
[2021.07.31-04.20.12:129][0]LogSlate: Took 0.004102 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/Kelson_Sans_Regular_0_Default.ufont' (106K)
[2021.07.31-04.20.12:268][0]LogStreaming:Display: Suspending async loading (1)
[2021.07.31-04.20.12:324][0]LogStreaming:Display: Resuming async loading (0)
[2021.07.31-04.20.12:351][1]LogWmfMedia:Warning: Possible loss of audio quality in stream 0 due to sample rate != 44100 Hz
[2021.07.31-04.20.12:415][1]LogRenderer: Reallocating scene render targets to support 1920x1080 NumSamples 1 (Frame:2).
[2021.07.31-04.20.12:451][1]LogAnsel: We reckon 0.010000 meters to 1 world unit
[2021.07.31-04.20.12:453][1]LogFuncomLiveServices:Error: GetUserRewardsAccountInfo Failed: Request Timeout or null response
[2021.07.31-04.20.12:489][4]LogFuncomLiveServices:Warning: RepeatPlayFabClientRequest: Request timed out, scheduling a further attempt.
[2021.07.31-04.20.27:498][700]LogFuncomLiveServices:Warning: RepeatPlayFabClientRequest: Request timed out, scheduling a further attempt.
[2021.07.31-04.20.59:513][44]LogFuncomLiveServices:Error: RepeatPlayFabClientRequest: Request Failed. Exhausted all retries.
[2021.07.31-04.20.59:513][44]LogFuncomLiveServices:Error: Error in RepeatPlayFabClientRequest: Request Timeout or null response
[2021.07.31-04.20.59:513][44]LogFuncomLiveServices:Error: Error in Login: Request Timeout or null response
[2021.07.31-04.20.59:513][44]LogFuncomLiveServices:Error: Login failed: Request Timeout or null response.
[2021.07.31-04.20.59:513][44]ConanSandbox: UConanGameInstance::OnLoginStatusChanged: LoggedIn
[2021.07.31-04.20.59:513][44]LogDataMiningUserTracker:Display: LoginStatusChanged: 0 => 2, LocalUserNum: 0, NewId: 2587332053 [0x11000011BA56537]
[2021.07.31-04.20.59:513][44]ConanSandbox: Requested Message FlsLoginFailed. (Currently Active message FlsLoggingIn)
[2021.07.31-04.20.59:513][44]ConanSandbox: MessageBoxWidget: 登入失败！ Steam在线服务无响应。
[2021.07.31-04.20.59:514][44]ConanSandbox:Error: Failed to update friends and entitlements, UserIdRepl is not valid.
[2021.07.31-04.20.59:514][44]ConanSandbox: Force closing message box type FlsLoggingIn. 
[2021.07.31-04.21.05:338][147]LogWindowsTextInputMethodSystem:Display: IME system now deactivated.
[2021.07.31-04.21.05:340][147]LogWindowsTextInputMethodSystem:Display: IME system now activated using TSF (微软拼音).

```

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## Expected Behavior:

login game

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## Installed Mods:

no any mods

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## Steps to Reproduce:

When I find that I can’t log in to the game, I uninstall and reinstall. Still unable to log in.

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**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\
**Post date:** [August 14, 2021, 4:40am UTC](https://forums.funcom.com/t/unable-to-login-to-game-steam-online-services-are-unresponsive/174672/2 "2021-08-14T04:40:30Z")

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Closed on August 14, 2021, 4:40am UTC

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