So many of you pay by visa/MC when you sub or resub. As you know from other players and forum posting, Funcom will take your money, sometimes double bills you, and not even activate your subscription. This happened to me again this month.
So long story in a short form, after asking them to activate the sub, increment the reward days and reset the start date/time of the subscription, they did not bother to reset the day/time. This means they stole days off my paid subscription. I sent another ticket in to fix this. Not fixed again.
Now this post is not about that. It is about what your rights are regarding visa/mc in the US system. Here is what you do:
- Put in the ticket and take a screen shot because they do not re-quote your issue in their emails.
- Print it out.
- Take it to your bank and file a formal complaint.
This complaint will be forwarded to funcom and the federal reserve will create a file for funcom. This is a public record and after a few of these the visa/mc/banking system will start taking it out of the butts. The EU has its own approach I am told.
I am tired of people taking my money and not even giving me what I paid for.