Warmaker Sanctuary Door won't open with invisible key

My friend and I tried to enter the Warmaker Sanctuary but was stopped at the door. First and foremost, the Boss did not drop a key. Secondly, the chest on the left of the inner door was open. When you clicked on the chest you were told that you already had the key. Thirdly, when we clicked on the inner door we were greeted with: “…Required.” Thus, we could not enter. Finally, we rinsed and repeated this three more times after waiting for 30 minutes each time.

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