# We keep being disconnected from the serves official or Private

**URL:** <https://forums.funcom.com/t/we-keep-being-disconnected-from-the-serves-official-or-private/188691>\
**Category:** Xbox Bug Reports\
**Tags:** feedback, help, servers, xbox, bug\
**Created:** [February 19, 2022, 1:51pm UTC](https://forums.funcom.com/t/we-keep-being-disconnected-from-the-serves-official-or-private/188691 "2022-02-19T13:51:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![M0nk](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/m0nk/32/86689_2.png) [@M0nk](https://forums.funcom.com/u/M0nk)\
**Post date:** [February 19, 2022, 1:51pm UTC](https://forums.funcom.com/t/we-keep-being-disconnected-from-the-serves-official-or-private/188691/1 "2022-02-19T13:51:28Z")

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Game mode: Online private & online official, Single-player | Co-op  
Type of issue: Crash  
_Server type_\*: PvP  
**Region:** \* Europe & America  
\*\*Hardware:Xbox one S

## Bug Description: It freezes constantly & keeps disconnecting from the servers with the message “lost connection to server”

\*A clear and concise description of what the bug is; To whom it may concern;1) Whenever I’ve logged into the game for the past several days, the game will constantly freeze & I don’t even have to move. 2) I keep losing the connection to the servers & I don’t have to do anything but just stand there. It does this all on its own. I appreciate everything you all are doing with the game & I’m Confident you’ll get this issue resolved as soon as possible. I’d like to be able to stream my game again. Thank you for your time.

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## Steps to Reproduce:

_Please provide a step-by-step process of how the bug can be reproduced. Please be as detailed as possible; the more details, the easier it will be for us to find and fix the bug:_

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**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\
**Post date:** [March 5, 2022, 1:52pm UTC](https://forums.funcom.com/t/we-keep-being-disconnected-from-the-serves-official-or-private/188691/2 "2022-03-05T13:52:21Z")

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Closed on March 5, 2022, 1:52pm UTC

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