Zendesk is just software that handled reports and tickets. It takes a human being (Funcom Moderator) to take action on those tickets. They didn’t give their moderation to 3rd Party. Umboris and his team are all Funcom employees.

Here’s an analogy of why things are ‘bad’. Imagine the FC servers are a city built for a population that either doesn’t exist anymore or never existed. The population of said city has a budget that can patrol a small section at a time. But full coverage is impossible. Revenue doesn’t exist, and the population doesn’t support it.

But most of the crime dances around the patrols. When one neighborhood as a patrol car going through it, its safe until it leaves. The other several dozen neighborhoods have violence and other crime happening as well.

The situation never gets better despite how good the officers are, no matter how much training there is. And the population doesn’t support raising their funding.

That’s Conan Exiles Funcom Servers.

There is options the players can do (residents) and there is something Funcom can do (city). Players can pick up and leave, homestead somewhere else on their own (own server) or go to another city (private server) or region (another game). Funcom can demolish (server merges) many of the underused servers so that they can manage the ones they have a little more semi-actively.

Let’s be honest, hacking needs eyes on to action. You can’t rely on screenshots. You can’t really rely solely on video (I could make incriminating video of many of ‘you’, and submit it, obviously you all shouldn’t be banned for video that isn’t even taken on a server).

If someone is speedhacking for example. It pretty much takes a moderator to see it before reliable action takes place.

Pretty much. And more money than everyone here is willing to actually pay.

One thing that FC could do is stop putting the game on sale for more than 20% at a time. Alt-accounts at $5-10 a piece allows people to economically ruin other players’ days. Let them spend the full price for their shenanigans.