The team receiving reports through Zendesk are Funcom employees. I know there’s been a lot of speculation over the years that they’re a third party exclusively but has been confirmed recently through Umborls that they’re Funcom.

It has also been confirmed that they do no visit the server to review reports. Which supports the questionable nature on how reports are handled. They will not confirm at what point they take the instance of the server from and load it up in SP on a terminal, for instance.

They wouldn’t be able to see hacking via this method of course. So it is hard to pinpoint it. But with much irrefutable video evidence, it’s still not actioned. Anyone who is experienced and fought hackers, knows what they are looking at. Funcom should also know the difference when the examples are given.

I am not sure what you mean by free speech. You can swear or even shit talk on Officials. What you shouldn’t do is be a racist asshat.

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