Where can I get actual support?

I am currently using TestLive install so I cannot verify what the current version is. If you have a decent internet connection, I would suggest updating to the TestLive version and see if you can connect to one of those servers. The current build includes the updated combat and pets so it’s a large download. If you still can’t then I would guess that your router or firewall may be blocking the needed ports. If you don’t want to try the other version you can check your ports first

How do I update to the Test version?

And also, what would I check with my firewall and ports? Are there ports that I should have open?

Let me first ask this… Have you ever been able to play this game online? Can you play other MP games online?

I play MP games all the time. I used to play CE back in EA but I have been feeling the itch to try it out again since so much has changed. But I have been unable to stretch thelat itch due to these errors.

Sounds like steam needed to update the game, but I would think that would give you a warning before launching it.

Have you right clicked the game in the library, gone to properties and set up updates?

I have tried that and it told me that I am up-to-date with the updates.

Yeah, that and the mods were the only problems I’d had similar to yours in the past. Sorry i don’t have any further suggestions :sweat:

No problem. I appreciate the help. I just wish that Funcom could help me out and tell me what exactly is wrong.

I wouldn’t exactly call their support and feedback top notch, lol.

Haha, I can honestly say that it is non-existent.

So I basically have a digital paperweight because I am not able to play this game online. I can play it SP but what’s the point? Lol

Hi McHolty, I do not know the setup of your network but it looks like you have a router with a build in firewill that is either incorporated in your modem or you have a router behind your modem to distribute the traffic to your pc’s. Try disabling the firewall or try to bypass it with a cable to narrow down to the problem. If you have a smartphone try with tethering to exclude that the problem is with your local machines.

Hey Skinny, I do have a router/modem combo. I’ll look into the firewall suggestions but I do not have a way of bypassing the router due to them being the same device.

Ok then try to disable it, when it works when disabled turn it on again and look up the port that you need to open for Conan exiles.

Try restarting everything in your network…let unplugged for five minutes then turn back on.

Funcom’s Product Support is easy to remember it’s http://help.funcom.com/
or https://www.funcom.com/help

Failure to join usually means you’re timing out between the client and the server. I have an especially slow upload that occasionally gets throttled due to wildfires in the area. When I was troubleshooting I did the following:

Open CE and leave it at the main menu.

  1. In Steam, View | Servers
  2. Click Internet, wait for the list to fully populate
  3. Scroll down to Official Server #xxxx and find one with a latency in the 70s
  4. Right-click server and Add to Favorites
  5. Right-click server and click Connect to server

If it fails, click Play Online in the Conan Exiles main menu, and in the next window, server browser, select Favorites in the drop-down. Try to connect to your selected server from here. Also observe the ping that is reported, it will be helpful feedback.

Funcom’s Product Support is easy to remember it’s http://help.funcom.com/
or https://www.funcom.com/help

For Conan Exiles, this is not true. We will not provide support for Conan Exiles at help.funcom.com/. Many of our customers have become accustom to the type of service we offer for our MMOs (Anarchy Online, Age of Conan, and Secret World Legends). However, this type of support is simply not possible for Conan Exiles for a number of reasons. The biggest and most important factor that contributed to this decision is the size of the player base. We are a small and dedicated support staff, and we simply can’t provide direct, personalized support to everyone.

It is also that case that the vast majority of issues can be only be solved by an update to the game. For this reason, we’ve set these very forums up for the specific purpose of communicating issues to developers. I know that simply reporting issues isn’t the same as having a Customer Support representative provide you with an answer, or walk you through a fix. And I understand that you might feel that your posts are ignored or just not seen, but this is not true. Our developers use these forums to determine how they need to devote their time and resources.

Some of you may have talked to me if you received help through help.funcom.com/ before we discontinued support at that site. I made a post with every solution I found while I worked on tech issues that players reported. You’ll find that here:


If you think there is a common issue that isn’t found in that post, then please send me a DM. I can’t guarantee that I’ll be able to provide a solution, but I can do my best to update this post and provide information whenever possible.

Thanks for the update. I’ll make sure I get this out to my friends, as I had not seen the notice from July.

Should that not be included as a warning to someone buying the game? Is it even legal in the EU to sell a software product and not provide support because you sold more than you can handle? Pretty strange reasoning if you ask me.
Basically what you are saying is that when I create an (unfinished)software program on my own, it becomes a sales success and I sell 1.5 million copies. After that I stop fixing problems and start adding some new stuff to sell even more, and to my customers I say: Sorry, thank you for your money but I’m still on my own here and I cannot give support because I did not hire additional people to provide support based on my sales… And no one can do anything about it?

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