Where did my previous official servers go in the last month?

I can no longer access my NA Official PvE servers 7040 and 7036. Are they being shut down? 7036 disconnected on me for the first time in a month after 7040 was permanently lost a month ago. No warning, or anything. Been struggling to regain PvE 7036 for over an hour while it showed up on my server selector and finally it goes the way of 7040 never to be seen again. I have sent a ticket over 2 hours ago with no replay in my email.

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