Where to seek help on finding servers that used to exist or previous characters from other server history?

I have a a pic from 2021 where I was actively playing the game on siptah and exile servers, but coming back to see the big update, cannot find many servers, I think the zendesk site is gone to ask for funcom server acccount questions?

The only official server I can currently see is 1746 that has an existing character, but I can’t find any of my other main characters. I used to play on Siptah servers 6158 and 6442, and I also had Exiled Lands characters on 1748 and a few others.

Does anyone know what happened to the Siptah‑only official servers? Were they merged into Exiled Lands servers, shut down, or moved somewhere else?

Most importantly, how can I locate my existing characters from both Siptah and Exiled Lands? Are they still recoverable?

Zendesk got replaced by Helpshift a year or two back - link is here:

(Note, that’s also now the official link for reporting bugs for CEE- according to both of the pinned posts in the PC bug section. (Not that you were trying to post this as a bug report, I’m just adding the note so that more people will notice it and have the info.))