The day before yesterday, my clan was at war with another clan on the pvp server 1306. Suddenly, a cheater appeared on speedhack and started killing everyone. Since my teammates have repeatedly encountered cheaters, we didn’t pay much attention to this. But apparently the opposite clan thought that the cheater was playing with us and wrote a complaint to Funcom. I strongly am surprised, that yesterday from-for this cheater banned the entire my clan! We correspond with the developers, but they talk about some video proof where we use cheats, but this is an absolute lie! how do I get through to the developers and file an appeal to have the game block lifted?