# Why can't I log into the damn game?!

**URL:** <https://forums.funcom.com/t/why-cant-i-log-into-the-damn-game/116249>\
**Category:** Support\
**Created:** [May 1, 2020, 6:44am UTC](https://forums.funcom.com/t/why-cant-i-log-into-the-damn-game/116249 "2020-05-01T06:44:05Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![AndyB](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/andyb/32/79238_2.png) [@AndyB](https://forums.funcom.com/u/AndyB)\
**Post date:** [May 5, 2020, 1:07pm UTC](https://forums.funcom.com/t/why-cant-i-log-into-the-damn-game/116249/6 "2020-05-05T13:07:18Z")

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Without knowing more about what’s going on, it’s difficult to diagnose the issue from here. Things I can say:

1. There are no known widespread login issues at this time.
2. Please note that your game account and website account passwords _may differ_. When you reset your password from [https://register.funcom.com/lostpassword](https://register.funcom.com/lostpassword) all that does is reset your site password, not your game password. I know, it’s a little confusing.
3. A space in your username (such as at the end) will result in a login failure.
4. Using the wrong LocalConfig.xml file (I don’t know how you’d end up with the incorrect one if you downloaded the client from [account.ageofconan.com](http://account.ageofconan.com)) can also result in a login failure.
5. When you do change your game password it typically takes about 10-15 minutes for the changes to register with our system.

I can try to offer really basic troubleshooting if you want to DM me.

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_[View the full topic](https://forums.funcom.com/t/why-cant-i-log-into-the-damn-game/116249)._