I submitted a report through the Forums to request the change, and it required a server number. I play on Single-Player, so I just chose a server at random (it wouldn’t let me leave it blank).
Then I received an automatic e-mail telling me to submit the report from in-game. So I chose a server at random again (couldn’t remember which one I chose before) and went through that nuisance.
Can anyone tell me why a server would be so necessary to this process? And why submitting the request in-game would also be necessary? It really seems like a lot of trouble to have to go through for something as simple as a name change.

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My guess, they wanted to verify it is you and not someone trying to change the account for someone else.

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That makes sense, but I’m logged in to my Forum account, so I would’ve thought that’d be enough verification.

Your forum account is not linked to your FLS account in any way.

In fact, the whole authentication aspect is quite shoddy. The only way to authenticate an FLS account (that I know of) is via their PlayFab API, so there seems to be no way to do it outside the game. This means that, theoretically, anyone could pretend to be the owner of any FLS account for which they know an ID.

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Ah, I didn’t know there was no link between the accounts. That makes much more sense now.

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This is a recent and unfortunate change. But understand why.

Other than creating a character on an official server and reporting that way I don’t have any other suggestions.

I ran into this problem trying to change my Funcom Id while being stalked, the name change was never resolved :confused:

You used to be able to do it without reporting in game.

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I don’t believe the server number is needed for us to process this type of request. But almost all other issues do require one. We just have this as a required field so that we don’t have to waste time asking for it when it is needed.

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So sorry someone was stalking you. I hope that issue has been taken care of.

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