I have now submitted two separate support tickets and provided all information requested by Funcom Support.
However, I never received any actual response regarding the outcome of my case. The tickets simply appear to have been closed without explanation.
I am curious if other players have experienced the same thing. Has anyone else had tickets closed without receiving an answer or explanation from support?
What kind of ticket is it?
Ticket system does not seems to work … map markera has recieves dozens if not more reports and np response , apparently we will need to mass report issuea to get attention.
lol. support? there is no support. write a letter to Santa Claus and the chance that you get an ansewr is bigger then funcom reads you tickets.
It was a ban appeal ticket.
What makes this situation even more frustrating is that after the Unreal Engine 5 update, my account was suddenly able to access the game again. I played normally and believed the issue had finally been resolved.
Because of that, I continued supporting Conan Exiles and spent over $120 on new DLCs and Bazaar items on the same account.
Then, only a few days later, the account was banned again. I was told that the old ban had not been properly applied after the UE5 update.
This is what I struggle to understand. If the account was never supposed to have access, why was I allowed to log in, play on official servers, and spend over $120 on content before being restricted again?
No reasonable player spends that kind of money on an account they believe is banned. I made those purchases because the account was working normally and I genuinely believed the issue had been resolved.
I submitted two support tickets requesting clarification and a manual review, provided all information requested, and never received an actual response before the tickets were closed.
That is why I created this thread.
I wish you’ll get a second chance.