WTH is going on?!

Game mode: [Online]
Problem: [Crash | Bug | Performance | Harrassment| Unjust ban]
Region: USA
Hello,
I have screenshots of evidence of being harrassed by other clans…My clan mates got walled up and retaliated by walling up that person back and from there Chaos happened. I did nothing wrong and the imposing clan started all kinds of harrassment by screenshotting thralls with foul name calling, bullying, but yet for some reason how are they not banned? Yes i read the updated rules and guidelines. I need this issue resolved. Please get back to me as soon as possible.

Hello,

please read the following Rules.

also be aware of

If you don´t know how to write a DM follow the Guide below

On the first Picture cklick on Ignasis Name

Second Picture click on “Message”

On the Third Picture
by 1 fill out with a subject
by 2 fill out with your Massage
by 3 cklick to send the Massage