Cant log in to my account anymore

Hey Ive been waiting 4 months for a ticket response on [Funcom #1139386]. Account info was changed and I cant log into site. Never once did I share this account with anyone. Please just answer it. 4 almost 5 months later and No response at all is a bit of an issue. Had to change all accs that were linked to that one In anyway . Payment info ect