OK the title was bit serious the but problem I have engaged was more interesting.
Decided the support SWL by subbing, so far so good. Got my cup o’ tea, credit card sitting aside…then problem occured
- Can’t log into account management page.
- Can log into game with the same password fine.
- Tried to reset password, received new generated password from email. Also I copy pasted the whole thing so there is no way it could be a “cap” or “missing letter” issue.
- Can’t log into account management with new password, can log into game with new password.
So currently I am sitting with a complex generated password, can still play SWL, but can’t log into account management page.
Tried email customer service and the response I’ve got was, quote by quote “I’m very sorry to hear that you’re having trouble accessing your account management page on our website. Unfortunately, we aren’t able to provide support for this issue at this time. I sincerely apologize for any inconvenience this might cause.”
Really? You can’t provide support to issue that addressed directly to YOUR website?
Title says it all, Funcom, why do you hate my money?