I can't play multiplayer

Game mode: Online official
Type of issue: Bug
Server type: PvP | PvE-Conflict | PvE
Region: Europe
Mods?: [ Are mods installed: | No ]
Edition: Select one: Steam

Bug Description:

A clear and concise description of what the bug is.
I can’t play in online mode,see pic

Edit: I buy new account,and is work well…
Edit 2: idk why you close post…but the new account is work,old one i got same error