I really need help

I haven’t been able to access the game for days, I haven’t the slightest idea what it could be, according to other people I consulted with, they tell me it’s ban
no and I have broken the rules of the game I don’t even play on official servers I can’t even play solo
and tried to connect with the funcom team but they didn’t even get an answer
Conan_ Exiles 24_3_2023 19_47_07

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