Mute doesn't work

Game mode: Online PVE
Problem: Bug
Region: Official Server 1503

I know I’ve seen a similar post from like a month ago, but I tried to mute a player today and it’s not working. I can still see what he’s typing. And he’s one of those people that is CLEARLY a child… because he thinks that everyone has the sense of humor of a 16 year old boy, and that just isn’t true. Not all of us are in high school and not all of us were stupid little boys.

He’s constantly talking about his big “man parts” and apparently we’re all stupid because we don’t think he’s funny.

I would love to mute him, but it doesn’t work! I can still see all the stupid crap that comes out of his mouth. Clearly his mother never slapped some sense into him, and since I can’t rationalize with irrational people, I should at least be able to mute them so my IQ stays the same.