'visit forgotten city of xel-ha' won't complete

Basic Info:

Platform: PC
Storefront: Steam
Issue Type: Battle Pass
Game Mode: Online Private
Server Type: PvE
Server Name: not relevant, same issue is happening in single player
Mods: none

Bug Description:

challenge for ‘visit xel-ha’ isn’t completing, no matter how much i wander around the map area, i have been to this area before and gotten this challenge completed twice, so something seems to have changed. I have walked around or approx an hour now trying to get it, previously I’ve managed to get it in the black lotus room but this also doesn’t seem to be working this time.

Bug Reproduction:

have the visit xel-ha challenge, try and visit the area on the map, fail to get the challenge completed

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