A friend can't enter Official EU server 1051 (Again)

Game mode: [Online official]
Type of issue: [Misc]
Server type: [PvE]
Region: [EU]

[Describe the bug here]

A friend who has played for several months in this server, suddenly can’t connect to the server 1051.

The server don’t shows up in the server list, although is a favorite server and always appeared the first option in the servers list.

If he tries to connect using the IP provided in the web of servers list, the server says his ping is high.
The real ping is 41 ms from ping tool in Windows CMD.

If he enables the shared mobile wifi on his phone of the same provider as the cable internet connection, the server can’t connect.

He can play and use internet cable connection normally with other games without problems.

Is his IP banned from the server?

Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:

  1. Try to connect server in the server list, but won’t show up
  2. Try to connect by server IP shows high ping message.


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