Some of the Exiles team are based in Oslo and Lisbon (Portugal), but most of the devs, including the engineers handling our live service backend, are based in the USA.
Yep! Support is still churning through tickets and the live services team is looking into how we can speed this process up. Unfortunately I don’t have an ETA to offer, but as soon as we know more, we’ll keep you updated. Hopefully we can break you out of e-jail soon 