Challenges stuck on lvl 16, the exp wont go further to progress

Hi, the battlepass challenges wont progress as it gets stuck lvl 16 - 759/1000 tier progress. i have been killing monsters and npc and it just stopped giving the exp.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great week!