My guess is people would be “civil” if they acknowledged the bug and then said “hey were working hard to get this fixed. This is as important to us as it is to you.”
But we haven’t got that. Maybe in some tiny moderator post burried in here is has been acknowledged they are looking into it but obviously most people aren’t seeing that. No regular person picking up this game has any idea anything this is being changed or worked on. Conan has a main screen with a place you could easliy communicate this to the players.
Simple communication with your community is what can make a game last these days. You want us to stay and keep buying stuff? We all want that as well, but when it seems like nobody is steering the ship people tend to jump off.
You’ve made a wonderful game with a loyal community of players that are, for the most part, fairly positive. But please take responsibility for issues and be up front with us. If you do this I can guarantee this community will support this game for years. It’s head and shoulders above any other survival game right now imo.