Crom coins not appearing after purchase

Platform: PlayStation 5
Issue Type: Bazaar
Game Mode: Online Official
Server Type: PvP
Map: Exiled Lands
Server Name: Official server #3518 PvP

Bug Description:

I bought the $19.99 crom coin pack and have not received them

1 Like

I too purchased the $19.99 pack and got nothing.

I tried twice to purchase the 1,200 crom coins pack ( 15.95NZD each)and got confirmation emails both times but no crom coins

1 Like

Sane thing happened to me

1 Like

Yup bin 2 day since i payed 20$US and still nothing got a confirmation email and a PlayStation report saying I purchased them

I too purchased the 19.99€ pack and got nothing.
and restore licenses and nothing…

I also purchased the 1,200 Crom Pack, and I have yet to receive any Crom Coins hours after having received confirmation of purchase.

How do we go about submitting a ticket for such issues?

1 Like

People were told by a @Community rep to go here.

How is this still not getting sorted out, games getting ass after every update

Greetings Everyone,

If you are experiencing any issues with your purchases, please make sure you reach out to our team over on Zendesk as they will be able to help you out further.

You can send a report by either using the ticket form page or by using the in game report option in game.