Crom Coins, they are not reflected in the game. Japanese Version

Conan Exiles PlayStation Discussion PlayStation Bug Reports
1

Basic Info:
Platform: PlayStation 4
Issue Type: Bug
Game Mode: All
Server Type: All
Map: All
Server Name: All

Bug Description:
Conan Exiles PS Japanese version “Conan Outcasts” the disc version. The current version is equivalent to 3.0.4 (PS Outcasts version 1.58)

As of Nobember 4,2022 ,
Even if I purchase Crom Coins from the PS store,
they are not reflected in the game.
Only PS Store (Japan) payments occur!

※Purchased from 1:50 in the video.

Bug Reproduction:
・Launch the game with Conan Exiles PS Japanese version “Conan Outcasts” and buy Chrome Coins from the Japanese PS Store.
I get an error message. Even if I purchase Crom Coins from the PS store, They are not reflected in the game.
Only PS Store (Japan) payments occur!

Other my conditions are as follows.
・Conan Exiles PS Japanese version “Conan Outcasts” the disc version.
・The current version is equivalent to 3.0.4 (PS Outcasts version 1.58)
・The official ASIA servers Playing.
・My Consoles(PS4 Pro).
・My use connection: wired
・My address: japan (Using Asia server from Japan)
・Our region number is #423897/35099.

If any other information is needed please let me know.
I hope these improve!

※After reporting to your company Zendesk, I received a reply and posted it in the forum. (Funcom [76838] Official Server Issue)

@community Please help us.

4 Likes
2

postscript:
October 12,2022,
At this time, I was able to buy crom coins without any problems.
(PS Outcasts version 1.57)

Now, Crom Coins, they are not reflected in the game.

2 Likes
3

I’m in the same situation, the difference I bought today, 11-05-2022, around 08:30 AM, and nothing was credited in the game, so it’s hard to believe in the seriousness of the system, because not even the Twitch drops , were resolved, and now with this monitization system, which apparently is broken.

3 Likes
4

Thank you for information!
It’s frustrating because the only thing I can do as a user is report it!

1 Like
5

I’m in the same situation, the difference I bought 04.11.2022. I play Official server #1215

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6

the annoying thing is that they demand it and that we must accept it, but in fact this can even be characterized as a crime, providing a non-existent product, because when you buy something, you have the right to receive it, wherever you are, both in the real world and in the virtual world.

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7

Lucky u ! ps seems to have normal regional prices, while PC ( checked 4 days ago) still i have Dollars to pay even I am Europe and it leech me more out money than actual $ there are… because of convertation…

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8

I understand, it’s hard to believe, here in my country we have a popular saying that says “HOPE IS THE LAST THAT DIE”, we just have to wait and at least try to believe.

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9

Good morning everyone, I stopped by to say that my Crom coins are credited, I hope yours are too, but Twitch drops, unfortunately, nothing.

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10

Hi, Have the developers contacted you?

1 Like
11

No, unfortunately it was simply credited two days after purchase, apparently they are only caring about sales, and they are not supporting, for the game itself, horrible textures, bugs and more bugs, both for consoles and for PC . Unfortunate. :cry: :sob: :sob: :sob: :sob:

2 Likes
12

Thank you, and it’s day 3, but unfortunately me and all my friends Cromcoins are still not credited.:sob:

13

Unfortunately, no contact yet.
But it’s the beginning of the week.

I hope the staff and @community confirm when the work has started.

14

I wish you good luck, and I sincerely hope that your problem will be resolved as soon as possible, because I find it very annoying, that you like a game so much, and it frustrates you so much in the same way. :weary: :cold_sweat: :tired_face:

3 Likes
15

After sending the ticket, just wait for them to do their job. You won’t get any more info here.

1 Like
16

Thank you!
Now every day, I check the game’s Crom coins, my mailbox, and here.

17

Earlier today, Crom coins were reflected in my account.

The procedure is as follows.

①
funcom.zendesk.com/hc/en-us
Submit a report ＞ REQUEST TYPE “In-game purchase” ＞ Others

②
Email from FUNCOM “Please reply with a screenshot of the receipt from the PS Store when purchasing Crom coins.”

③
After replying to the above, I received an email from FUNCOM saying, “We have reflected the compensation, so please restart the game.”

In addition, probably regarding the problem that is not reflected when purchasing Crom coins from the PS Store, “We are aware of some purchasing issues that have occurred recently and we’re currently investigating it.”

Thank you very much to all the people who gave me information this time and to the staff who supported me!

I hope this purchase issue will be completely fixed.

2 Likes
18

My Crom coins are credited. I wish you good luck, and I sincerely hope that your problem will be resolved.

1 Like
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