Funcom launcher crashes/ closes in 1-3sec

Conan Exiles PC Discussion PC Bug Reports
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1

Basic Info:

Platform: PC
Storefront: Steam
Issue Type: Crash
Game Mode: Online Official
Server Type: PvP
Server Name: -
Mods: -

W11 21H2 22000.856

Bug Reproduction:

start the game from steam/ try to open funcom launcher, after a little bit of loading funcom launcher shows on the screen and immediately closes, this whole process takes like 1-3sec from starting the game.

main.log file shows following lines that caught my eye. WMI service is online and tried restarting it but no effect

[2022-09-03 17:20:19.706] [info] Connectivity check completed, client is online.
[2022-09-03 17:20:20.053] [info] Fetching price information from Steam storefront.
[2022-09-03 17:20:20.493] [info] Starting game synchronously and quitting application right after.
[2022-09-03 17:20:20.494] [info] Starting game process synchronously using 'F:\SteamLibrary\steamapps\common\Conan Exiles\ConanSandbox\Binaries\Win64\ConanSandbox_BE.exe' with arguments '[]'
[2022-09-03 17:20:20.496] [error] Error: Starting process failed
Reason: WMI: Could not connect to local WMI
Command: F:\SteamLibrary\steamapps\common\Conan Exiles\ConanSandbox\Binaries\Win64\ConanSandbox_BE.exe
Working Directory: F:\SteamLibrary\steamapps\common\Conan Exiles
    at tryStartExecutableSync (F:\SteamLibrary\steamapps\common\Conan Exiles\Launcher\resources\app.asar\src\scripts\main\gameProcessHandler.js:149:51)
    at Object.startGame (F:\SteamLibrary\steamapps\common\Conan Exiles\Launcher\resources\app.asar\src\scripts\main\gameProcessHandler.js:127:9)
    at startGameAndQuit (F:\SteamLibrary\steamapps\common\Conan Exiles\Launcher\resources\app.asar\main.js:556:24)
    at F:\SteamLibrary\steamapps\common\Conan Exiles\Launcher\resources\app.asar\main.js:123:25
[2022-09-03 17:20:20.496] [info] Starting game process synchronously using 'F:\SteamLibrary\steamapps\common\Conan Exiles\ConanSandbox\Binaries\Win64\ConanSandbox_BE.exe' with arguments '[]'
[2022-09-03 17:20:20.497] [error] Error: Starting process failed
Reason: WMI: Could not connect to local WMI
Command: F:\SteamLibrary\steamapps\common\Conan Exiles\ConanSandbox\Binaries\Win64\ConanSandbox_BE.exe
Working Directory: F:\SteamLibrary\steamapps\common\Conan Exiles
    at tryStartExecutableSync (F:\SteamLibrary\steamapps\common\Conan Exiles\Launcher\resources\app.asar\src\scripts\main\gameProcessHandler.js:149:51)
    at Object.startGame (F:\SteamLibrary\steamapps\common\Conan Exiles\Launcher\resources\app.asar\src\scripts\main\gameProcessHandler.js:134:13)
    at startGameAndQuit (F:\SteamLibrary\steamapps\common\Conan Exiles\Launcher\resources\app.asar\main.js:556:24)
    at F:\SteamLibrary\steamapps\common\Conan Exiles\Launcher\resources\app.asar\main.js:123:25

Update 4.9.2022

Today funcom launcher opened successfully, tho when trying to launch conan exciles from funcom launcher the launcher just closes and nothing happens after, steam shows me not in game after that as well.

2

Greetings Turska!
Thank you for reporting your situation regarding the launch crashing.

According to our team, we suggest you to try and verify the files for the game and restart your computer, in order to correct this issue. As a last resort, uninstalling the game, making sure the folder for the game was deleted and then reinstall it should ultimately fix it.

Please let us know if the issue persists after performing the suggested steps Turska.
Thank you for reaching out to us!

3

After performing clean install of the game same problems persists. Funcom launcher starts and after pressing launch on conan launcher closes and nothing happens further

main.log

[2022-09-06 22:52:05.832] [info] Starting connectivity check.
[2022-09-06 22:52:05.864] [info] Fetching games configuration from remote storage.
[2022-09-06 22:52:05.866] [info] Validating local content.
[2022-09-06 22:52:05.869] [info] Missing local content archive or version file or both, attempting to wipe local files to avoid corruption.
[2022-09-06 22:52:05.979] [info] Connectivity check completed, client is online.
[2022-09-06 22:52:06.285] [info] Fetching price information from Steam storefront.
[2022-09-06 22:52:06.726] [info] Detected 0 running games:  []
[2022-09-06 22:52:06.728] [info] Initializing window.
[2022-09-06 22:52:06.740] [info] Window initialized.
[2022-09-06 22:52:06.741] [info] Loading window index file.
[2022-09-06 22:52:06.755] [info] Attempting to fetch updated content.
[2022-09-06 22:52:06.756] [info] Initialized anonymous analytics with client id 'd6d699d3-bb6d-5e28-988f-8452ecff7122'.
[2022-09-06 22:52:06.943] [warn] Loading of html page file:///C:/Users/xxx/AppData/Roaming/FuncomLauncher/content.asar/html/index.html failed, loading fallback. Error -6: ERR_FILE_NOT_FOUND
[2022-09-06 22:52:07.147] [warn] Encountered error trying to fetch latest version manifest: SyntaxError: Unexpected token < in JSON at position 0
[2022-09-06 22:52:07.148] [warn] Failed to fetch latest content version manifest, skipping update.
[2022-09-06 22:52:07.295] [error] Failed to read C:\Program Files (x86)\Steam\steamapps\common\Conan Exiles - Testlive Client\ConanSandbox\Saved\Config\WindowsNoEditor\Game.ini to check UE4 continue availability; assuming unavailability. Error: ENOENT: no such file or directory, open 'C:\Program Files (x86)\Steam\steamapps\common\Conan Exiles - Testlive Client\ConanSandbox\Saved\Config\WindowsNoEditor\Game.ini'
[2022-09-06 22:52:07.355] [info] Finished loading web view!
[2022-09-06 22:52:16.328] [info] Starting game process using 'F:\SteamLibrary\steamapps\common\Conan Exiles\ConanSandbox\Binaries\Win64\ConanSandbox_BE.exe' with arguments '[]'
4

Has there been any updates or fixes that have worked or? Have a friend with the same issue and she’s tried uninstalling and verifying files.