Game crashes, unable to log in

Basic Info:

Platform: Xbox One
Issue Type: Crash
Game Mode: Online Official
Server Type: PvE
Map: Exiled Lands
Server Name: 2022

Bug Description:

Game crashes when I try to log in. I can go through menu and choose server. Game starts loading, but just when it is almost loaded it get crashed and I am back in main Xbox menu.

Bug Reproduction:

I went close to other players structures. Game crashed. I logged in again, but I probably entered the structure before it was fully loaded. I got another crash and now I get it every time I try to log in.

1 Like

I did console restart as you recommended. Nothing works. I cannot play the game. My account OwnGoose5574180. Maybe you can move my character to my base?

Greetings Exile,

Thank you for reaching out to us. Could you share some additional information?

  • Do you have your game installed on an SSD or HDD?

In the meantime, here are some steps that might help you. Please ensure that your save is stored on the XBOX cloud before trying each of the following:

Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnect it from the power outlet for a couple of minutes, then try loading it into your SP session.

If the above procedures don’t help, please try to perform a full reinstall of the game.

We await your reply.

I have it installed on my Xbox One. How to check this ssd or HDD. I did all the restarts and reinstalls. Game is crashing every time I try to enter it. When I log in to other servers all works


Thank you for trying to reinstall the game entirely. Do you remember if you left your character inside a big structure or close to another player’s base?

We await your reply.

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