Game Crashing from accessing menus

Basic Info:

Platform: Xbox One
Issue Type: Crash
Game Mode: Online Official
Server Type: PvE-Conflict
Map: Exiled Lands
Server Name: 2508

Bug Description:

Crashing when using menus (i have great internet speeds(fiber) and the game and dlc are loaded onto an external ssd to help with hardware issues) the fiber internet was installed 2 days before the update, once inhad that the game was running oerfectly, no lag, no crashes, once the update took place this started

Bug Reproduction:

Going to any tab on the start menu(inventory/map/battle pass/etc) or inventories of chests/benches/thralls. I get kicked about every other click into them

Greetings Exile,

Thank you for reaching out to us. Could you share some additional information?

  • Do you have your game installed on an SSD or HDD?
  • Is the console stable while playing other demanding games?

In the meantime, here are some steps that might help you. Please ensure that your save is stored on the XBOX cloud before trying each of the following:

  • Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnect it from the power outlet for a couple of minutes, then try loading it into your SP session.
  • Try to perform a soft factory reset while keeping games and apps.

If the above procedures don’t help, please try to perform a full reinstall of the game and let us know if the issue persists!

Thank you in advance.

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