Game Freezes/Crashes Randomly

Game mode: [Online official/Online private/Single-player)]
Type of issue: [Crash]
Server type: [PvP/PvE-Conflict /PvE]
Region: [North America]

[Fatal error:
D11RHI\Private\D3D11Util.cpp] [Line: 181]
Unreal Engine is exiting due to D3D device being lost.
(Error: 0x887A0006 - ‘HUNG’)]

Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:

  1. Log into Game
  2. Freezes - sometimes 5 mins into game - somtimes hours into the game

Have you updated video drivers recently?

That’s a common issue with Windows updates over-writing a perfectly good video driver with the “Microsoft Certified” driver that doesn’t offer full D3D support.

Download the GPU driver from you GPU maker. (AMD or Nvida) Then run the advanced/custom install, and choose “Perform a clean installation” under the advanced setting.

Latest Nvidia Driver 457.51 - trying the clean install and will see how it goes.

Crashes still happening after clean install of drivers.

There’s not a lot of information to go off of. You don’t indicate if you are using mods, or what actions you are doing when it crashes, etc.

1 Like

I’m wondering why the last line of that error report shows only the \D3 (why is it not showing \D3D?)
Could that be the error?

I appreciate that clarification.
Thank you.

Game Crashes with or wirhout mods - actions are anywhere from attacking mobs to running from point a to b.

Intel I7-5820K
16.0 GB Ram
Windows 10
Nvidia GeForce GTX980 Ti

did you guys made the Files Integrity check of the Steam?

Yes, many times

1 Like

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.