Gamepass (pc) version not working at all

Game mode: [ Online official | Online private | Single-player | Co-op)]
Type of issue: [ Bug ]
Server type: [ n/a ]
Region: [ n/a ]
Mods?: [ No ]

Bug Description:

the game will not connect to the Funcom servers, whether in single player or online, so the game is currently 100% unplayable on gamepass (pc). This is a fresh install as I have never played this game before

Expected Behavior:

the game should connect to a server

Installed Mods:

no mods

Steps to Reproduce:

1) start up the game on gamepass (pc)
2) click on multiplayer
3) get “login failed” message
4) click on single player/coop
5) get “login failed” message


3 posts were merged into an existing topic: Game pass - your online content sharing prevent the use of online features