Sooo, this “Connecting to Funcom Live Services” error has been driving me completely insane for the past few days and I was wondering if it’s actually possible that whatever system Funcom has in place to convert Steam IDs into Funcom IDs is broken.
Majority of people are able to play the game, there’s people streaming it. If Funcom’s Services were out of order, surely they would not be able to play.
Suppose there was some window of time after the service was launched when the system worked and whoever was actively playing and logged in then had their Funcom ID succesfully created and everyone who returned or started later missing that window was left out.
I’ve got some questions that could maybe help me narrow it down:
Any completely new players here who started their account after Funcom Live Services was in place and were able to log in and play?
Any returning players here who returned after the service was in place and were not able to log in due to this error?
Any very consistent players here who played before the service was launched, didn’t take any breaks and still cannot log in due to this error?
I’m still considering the possibility it might be on players’ end and we should maybe not stop troubleshooting…
Here’s what I pulled from the log:
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Got Good ping result!
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Result.Status==0, Result.ReplyFrom==176.57.168.69, Result.ResolvedAddress==176.57.168.69, Result.Time==0.248000
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Got Good ping result!
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Result.Status==0, Result.ReplyFrom==209.58.143.49, Result.ResolvedAddress==209.58.143.49, Result.Time==0.402000
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Got Good ping result!
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Result.Status==0, Result.ReplyFrom==108.62.121.157, Result.ResolvedAddress==108.62.121.157, Result.Time==0.338000
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Got Good ping result!
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Result.Status==0, Result.ReplyFrom==172.107.179.113, Result.ResolvedAddress==172.107.179.113, Result.Time==0.298000
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Got Good ping result!
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Result.Status==0, Result.ReplyFrom==43.251.182.21, Result.ResolvedAddress==43.251.182.21, Result.Time==0.513000
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Got Good ping result!
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Result.Status==0, Result.ReplyFrom==172.107.182.125, Result.ResolvedAddress==172.107.182.125, Result.Time==0.322000
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Got Good ping result!
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Result.Status==0, Result.ReplyFrom==172.107.208.30, Result.ResolvedAddress==172.107.208.30, Result.Time==0.318000
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Got Good ping result!
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Result.Status==0, Result.ReplyFrom==176.57.178.117, Result.ResolvedAddress==176.57.178.117, Result.Time==0.152000
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Got Good ping result!
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Result.Status==0, Result.ReplyFrom==176.57.135.35, Result.ResolvedAddress==176.57.135.35, Result.Time==0.390000
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Got Good ping result!
[2020.07.19-18.16.44:524][ 1]LogFuncomLiveServices:Warning: Result.Status==0, Result.ReplyFrom==81.171.29.162, Result.ResolvedAddress==81.171.29.162, Result.Time==0.258000
[2020.07.19-18.16.44:524][ 1]LogUMG:Display: Widget Class W_PatchNotesEntryView_C - Loaded Fast Template.
[2020.07.19-18.16.44:535][ 1]LogSlate: Took 0.001488 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/KelsonSans_0_Bold.ufont' (60K)
[2020.07.19-18.16.44:539][ 1]LogSlate: Took 0.003526 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/KelsonSans_0_Normal.ufont' (62K)
[2020.07.19-18.16.44:545][ 2]GUI:Warning: Code: UConsoleUserSettingsSave::MarkConsoleSettingsAsDirty() called to flush settings on PC; flushing all .ini files in response.
[2020.07.19-18.16.44:550][ 2]LogUMG:Display: Widget Class W_DLCList_C - Loaded Fast Template.
[2020.07.19-18.16.44:551][ 2]LogUMG:Display: Widget Class W_DLCEntryView_C - Loaded Fast Template.
[2020.07.19-18.16.44:561][ 2]LogFuncomLiveServices:Warning: RepeatPlayFabClientRequest: Request timed out, scheduling a further attempt.
[2020.07.19-18.17.00:763][927]LogFuncomLiveServices:Warning: RepeatPlayFabClientRequest: Request timed out, scheduling a further attempt.
[2020.07.19-18.17.32:631][839]LogFuncomLiveServices:Error: RepeatPlayFabClientRequest: Request Failed. Exhausted all retries.
[2020.07.19-18.17.32:631][839]LogFuncomLiveServices:Error: Error in RepeatPlayFabClientRequest: Request Timeout or null response
[2020.07.19-18.17.32:631][839]LogFuncomLiveServices:Error: Error in Login: Request Timeout or null response
[2020.07.19-18.17.32:631][839]LogFuncomLiveServices:Error: Login failed: Request Timeout or null response.
I’ve actually seen some topic where someone posted a similar log output and they were told to enable TLS 1.2 but that did not help me, I enabled all the versions from 1.0 to 1.4 via registry and no luck.
Anyone have any ideas how to try and tackle this? Are we really on Funcom’s mercy?