Greetings Xzenowulf!
Thank you for reporting your situation regarding the Draught of the Dead.
In order for our team to properly assess the situation, specially because this is related to your character and to the progress you had on the battlepass, please follow our Official servers guidelines to submit a ticket through our Zendesk platform:
https://funcom.zendesk.com
Our team will await your report Xzenowulf!