My friend lost it all

Game mode: [Online | Singleplayer]
Problem: [Crash | Bug | Performance | Misc]
Region: [Here]


[Free text]


Steps on how to reproduce issue:
1.days building base screen
3.log back in every thing gone buildings chests fish traps
4.near telith island

Hello @sestus2009, due to the blue screen it’s likely that the save file got corrupted, for which the solution would be to load a backup from the PS4 cloud or an external drive.

This happened as I was talking to him last night he was disconnected gets back in and the only thing left was the body’s of 2 people who play with him. They were not online. Events log says destroyed in white letters. He’s confused and afraid to rebuild.
is this a symptom of the last update? And yes I had him shut down and restart ps4.

@Hugo thanks I will get in touch with him.

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