Official Japanese servers are not available

Basic Info:

Platform: PlayStation 4
Issue Type: Invalid official japanese Server
Game Mode: Online Official
Server Type: PvE-Conflict
Map: Exiled Lands
Server Name: All official japanese Server


Bug Description:

Japanese official servers have been offline for over 24 hours and are no longer available.

The servers are all grayed out and marked as invalid.

Could someone take care of this or provide clarity?

We and others have our stuff there.

Thank you for your attention.


Bug Reproduction:

Try to log into an official server.

1 Like

@Villa make a Zendesk report or list under bugs. This is discussion. Good luck Exile.

2 Likes

@sestus2009 I reported it, thanks for the hint.

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Greetings Exile,

Are you still unable to access any of the Japanese servers? Could you restart the game and try again?

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Japanese official servers have been offline for over 24 hours and are no longer available.

The servers are all grayed out and marked as invalid.

Could someone take care of this or provide clarity?

We and others have our stuff there.

Thank you for your attention.

@Dana Thank you for asking about this.


Yes, several times over about 2 days now and I’m not alone with this problem.


Other official servers are no problem.

It is only the official Japanese servers that are not accessible since the last hotfix.

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Thank you for the additional information. I’ve passed this over to the rest of the team for further investigation.

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@Dana Many thanks

Of course, the game has been restarted several times over the last 2 days.

The servers are no longer accessible.

They are also displayed as invalid as you can see at the top of the first screenshot.

We mainly play on the Japanese servers.

For months. We never had access or reachable problems.

There was a post related to this regarding this matter.

Regarding the update made on July 10, 2024
『Note for JP players: This patch will roll out on the Japanese servers at a later date. We will let you know when it happens!』

For this reason, I think it’s probably not possible to log in it because there is a version difference between the Japanese version (and the server for Japanese players) and other versions due to the update the other day.What do you think?

[Current symptoms]
Unable to log in
・JP Player → Server other than for JP
・Other than JP players → JP server

1 Like

Hello and thanks for the contribution in this case.

To our shame, we did not notice the X post.

Their theory sounds more than plausible and perhaps explains a lot.

Is there experience with time-shifted patch roll outs. What period of time could this cover?

OMG all this doesn’t sound so good for us…:cold_sweat:

I think months of our little life there in the strange, beautiful⛩️ distance is therefore probably over.

After reading this other post, I think there is no hope for help or solution within the official server decay time. I have no illusions about this.

Things come, things go. It was a nice, far too short time and it is not the question of who is to blame for this misery or what went wrong again.

But maybe a little lack of empathy for the time and joy that other people spend for something.

Expressed in my language, perhaps today’s common “Zeitgeist”.

Thanks to everyone who spent the time here to help.

:face_with_peeking_eye:

We resigned prematurely and unworthily and immediately sacrificed 15 souls to appease our pictish god Xepe Totee.

The JP servers are all online and available again.

I’m not really familiar with the reason, but we are happy about the course of things.

Have a nice weekend and pleasant holidays to all.

Oh man, we are really overjoyed…

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